Emergency IT Response — Colorado Springs  ·  Clients Only

When IT Goes
Wrong — We Go In.

Alpine Rescue is an exclusive benefit for Alpine IT clients — enrollment is required for us to maintain remote access on your behalf. When networks fail, vendors disappear, or incidents hit, we're already inside your systems and ready to respond fast.

Response within one business day. For urgent situations, call directly — we prioritize outages and active incidents.
Sound Familiar?

When To Call Rescue

You don't need everything to be on fire to call Alpine Rescue. If any of these situations describe your business, we can help.

01
Your Network Is Down
Point of sale is offline. Staff can't work. Customers are waiting. Every minute costs you money and you don't know who to call.
We can help
02
You Inherited a Mess
Previous IT vendor disappeared. No documentation, no passwords, no idea what's on the network. You can't support what you can't see.
We can help
03
Post-Incident Hardening
You had a breach, a theft, or a security event. Equipment was stolen, accounts were compromised, or someone who shouldn't have access still does.
We can help
04
Nobody Documented Anything
Your network "works" but nobody knows how. No port map, no credential list, no rack diagram. One technician departure away from a crisis.
We can help
05
Employee Access Is Uncontrolled
Former employees still have keys, codes, or network access. You can't revoke what you can't track. One departing employee is a liability.
We can help
06
Wi-Fi That Won't Work
Dead zones, constant drops, staff constantly rebooting routers. Your current system was never designed for your device count or space.
We can help
What We Handle

Alpine Rescue Services

Rapid-response remediation delivered by the same team that does our standard installs — with the same documentation standards and 90-day guarantee.

Emergency Network Restoration
Your business is down and every minute costs money. We diagnose fast, fix the root cause, and get you back online — not just rebooted.
  • Same-day or next-day response for outages
  • Root-cause diagnosis — not just symptom suppression
  • Temporary or permanent fixes based on situation
  • Documentation of what was wrong and what was changed
Network Audit & Documentation
We map everything on your network — devices, credentials, configurations — and deliver a full handoff document so your system is finally understandable.
  • Full device inventory and network map
  • Port-by-port patch panel documentation
  • Credential audit and secure handoff
  • Rack diagram and cable labeling
Post-Incident Security Hardening
After a breach, theft, or security event — we assess the damage, revoke compromised access, harden your systems, and put controls in place to prevent recurrence.
  • Access audit and credential revocation
  • Network segmentation review
  • Camera and access control assessment
  • Written incident summary and remediation log
Inherited Mess Cleanup
Took over a space where the previous vendor disappeared without documentation? We untangle what's there, label everything, and hand it back clean.
  • Legacy network discovery and documentation
  • Unknown device identification
  • Rack cleanup and cable re-labeling
  • Vendor transition support
Access Control Emergency
Employee left under bad terms and still has physical access? We audit and revoke credentials, re-key systems, and put real access control in place.
  • Emergency credential revocation
  • Access audit across all entry points
  • Transition from key/code systems to digital access
  • Entry log review for unauthorized access
Emergency Wi-Fi Replacement
Consumer hardware finally gave out and your business is crippled. We scope and install a proper commercial system fast — designed for your space, not copied from a template.
  • Same-day assessment for critical situations
  • Temporary hotspot while hardware is sourced
  • UniFi commercial-grade replacement install
  • Proper network segmentation included
The Rescue Process

How Rescue Works

Fast, transparent, documented — the same standards as every Alpine IT job, just on an accelerated timeline.

01
Call or Submit
Reach out by phone or form. We respond within one business day — sooner for active outages.
02
Rapid Triage
We assess the situation — remotely if possible, on-site if needed — and give you an honest picture of what's wrong.
03
Remediation
We fix the root cause, not just the symptom. Every change is tracked and communicated in real time.
04
Documented Handoff
You get a full written summary of what was found, what was fixed, and what to watch for — every time.
The Difference

Rescue vs. The Alternative

Most businesses in a crisis either call a national break-fix service that doesn't know their systems, or wait for their usual vendor to call back. Alpine Rescue is faster, better documented, and builds toward a solution — not just a band-aid.

Situation
Typical Response
Alpine Rescue
Response time
Days
Same / Next Day
Documentation
Rarely provided
Always included
Root-cause fix
Often a band-aid
Root cause resolved
Knows your system
Starting from zero
Builds toward full doc
Guarantee
None
90-Day Workmanship
Path forward
None offered
Full recommendations
Alpine Rescue Plans

Choose Your Coverage

Enrollment in an Alpine Rescue plan is how we maintain the remote access needed to respond fast. All plans are billed monthly — no long-term contracts.

Basecamp
$99/mo
Entry-level coverage — we stay connected and keep an eye on things.
  • Remote access maintained
  • Alert monitoring
  • Next Business Day response
  • No remote support hours
  • No firmware updates
  • No on-site discount
  • $60/hr overage rate
Summit
$329/mo
Full-coverage plan with the fastest response, most hours, and quarterly system reviews.
  • Everything in Alpine
  • Within 4 Hours response
  • 3 hrs/mo remote support included
  • $65/hr on-site · $55/hr overage
  • Config Backup & Restore included free
  • ISP advocacy
  • Free config for new gear
  • Quarterly system review
  • Annual documentation refresh
Available Add-On
Config Backup & Rapid Restore
Automated configuration backups so we can restore your systems to a known-good state after any incident — fast. Available on Basecamp & Alpine plans; included free with Summit.
+$25/mo
Common Questions

Alpine Rescue — Frequently Asked Questions

How quickly can Alpine Rescue respond?
Alpine IT prioritizes Alpine Rescue requests and typically responds within one business day. For critical outages impacting business operations, we work to schedule a same-day or next-morning assessment.
What kinds of situations does Alpine Rescue handle?
Alpine Rescue handles broken or undocumented networks, inherited IT messes from previous vendors, post-incident security hardening, network audits for businesses that have never had a professional assessment, and remediation after security events.
Do I need to be an existing Alpine IT customer to request Alpine Rescue?
No. Alpine Rescue is available to any Colorado Springs business that needs emergency IT remediation — you do not need to have worked with Alpine IT before.
What happens after Alpine Rescue fixes the problem?
You receive a full documentation handoff — a written record of what was found, what was changed, and how the system is configured. This becomes the foundation for ongoing management or future work.
Don't Wait It Out

IT Problems Don't
Fix Themselves.

Whether you're in crisis right now or quietly aware that your infrastructure is a ticking clock — reach out. We'll give you an honest assessment and a clear path forward.

For Alpine IT Clients

Let's Fix This.
Now.

Already an Alpine IT client? Submit the form and we'll respond within your plan's SLA. For active outages — call directly. Not a client yet? Get in touch here.

Call Direct
Service Area
Colorado Springs & Surrounding Areas
Request Rescue — Clients Only