- Same-day or next-day response for outages
- Root-cause diagnosis — not just symptom suppression
- Temporary or permanent fixes based on situation
- Documentation of what was wrong and what was changed
- Alpine IT
- ›
- Alpine Rescue
When IT Goes
Wrong — We Go In.
Alpine Rescue is an exclusive benefit for Alpine IT clients — enrollment is required for us to maintain remote access on your behalf. When networks fail, vendors disappear, or incidents hit, we're already inside your systems and ready to respond fast.
When To Call Rescue
You don't need everything to be on fire to call Alpine Rescue. If any of these situations describe your business, we can help.
Alpine Rescue Services
Rapid-response remediation delivered by the same team that does our standard installs — with the same documentation standards and 90-day guarantee.
- Full device inventory and network map
- Port-by-port patch panel documentation
- Credential audit and secure handoff
- Rack diagram and cable labeling
- Access audit and credential revocation
- Network segmentation review
- Camera and access control assessment
- Written incident summary and remediation log
- Legacy network discovery and documentation
- Unknown device identification
- Rack cleanup and cable re-labeling
- Vendor transition support
- Emergency credential revocation
- Access audit across all entry points
- Transition from key/code systems to digital access
- Entry log review for unauthorized access
- Same-day assessment for critical situations
- Temporary hotspot while hardware is sourced
- UniFi commercial-grade replacement install
- Proper network segmentation included
How Rescue Works
Fast, transparent, documented — the same standards as every Alpine IT job, just on an accelerated timeline.
Rescue vs. The Alternative
Most businesses in a crisis either call a national break-fix service that doesn't know their systems, or wait for their usual vendor to call back. Alpine Rescue is faster, better documented, and builds toward a solution — not just a band-aid.
Choose Your Coverage
Enrollment in an Alpine Rescue plan is how we maintain the remote access needed to respond fast. All plans are billed monthly — no long-term contracts.
- Remote access maintained
- Alert monitoring
- Next Business Day response
- No remote support hours
- No firmware updates
- No on-site discount
- $60/hr overage rate
- Everything in Basecamp
- Same Business Day response
- 1 hr/mo remote support included
- Firmware updates included
- $70/hr on-site rate
- $60/hr overage rate
- Everything in Alpine
- Within 4 Hours response
- 3 hrs/mo remote support included
- $65/hr on-site · $55/hr overage
- Config Backup & Restore included free
- ISP advocacy
- Free config for new gear
- Quarterly system review
- Annual documentation refresh
Alpine Rescue — Frequently Asked Questions
How quickly can Alpine Rescue respond?
What kinds of situations does Alpine Rescue handle?
Do I need to be an existing Alpine IT customer to request Alpine Rescue?
What happens after Alpine Rescue fixes the problem?
IT Problems Don't
Fix Themselves.
Whether you're in crisis right now or quietly aware that your infrastructure is a ticking clock — reach out. We'll give you an honest assessment and a clear path forward.
Let's Fix This.
Now.
Already an Alpine IT client? Submit the form and we'll respond within your plan's SLA. For active outages — call directly. Not a client yet? Get in touch here.
We'll be in touch within one business day.
For urgent outages, call (720) 212-6657 directly.